Billing Tips
Frequently Asked Questions
The transaction fee is assessed for an eligible NC eProcurement purchase (goods and materials only) after the supplier has been paid by the purchasing State Entity. Suppliers will be charged for the assessed transaction fee on a monthly basis if the total invoice amount is greater than $25. If the invoice is less than $25, the invoice will be deferred until it reaches $25 or until three months have passed, whichever comes first.
No. Per the NC eProcurement Terms of Use, the transaction fee shall not be stated or included as a separate item in the invoice.
Payment is due by the 20th of the month following the invoice issue date. The due date is listed at the top of the NC eProcurement invoice. When remitting payment, please include the invoice number intended to pay in the memo line of the check.
The NC eProcurement transaction fee may be paid via check, money order or electronically through Wells Fargo E-Bill Express.
For more information on paying electronically, please see the E-Bill Express Job Aid.
Checks or money orders should be made payable to "State of North Carolina – eProc.” Payments should be mailed to the following address:
State of North Carolina - eProc
PO Box 752167
Charlotte, NC
28275-2167
Please be sure to complete the steps below prior to sending the payment amount:
Detach the remit coupon located at the top of the statement and complete the appropriate information. Include the invoice number in the memo line of the check or money order.
Vendors may dispute an invoice through the NC eProcurement Billing Help Desk. As stated in the NC eProcurement Terms of Use, all disputes must be received within 30 days of invoice issuance. A dispute will be considered after receipt of the related documentation. Documentation may include the vendor invoice or contract associated with the transaction in dispute. The dispute documentation can be submitted by email to the Billing Help Desk. If you have questions about the documentation needed, please call the Billing Help Desk for assistance.
Pursuant to North Carolina General Statute §147-86.23, interest will be charged on past due balances. The interest rate is determined by the North Carolina Secretary of Revenue pursuant to North Carolina General Statute §105-241.21 and is currently 7%. This rate may change on a semi-annual basis.
Interest is calculated on a monthly basis for unpaid principal balances that are past due. There is no minimum balance or invoice amount to receive interest charges.
When a disputed invoice is under review, interest will continue to accrue if the balance remains past due during the billing cycle. If the dispute is approved, interest associated with the credited portion of the balance may be waived.
NC eProcurement Account statements provide vendors with a summary of billing activity (invoices, payments, credits, interest/adjustments, etc) on their account for the prior month.
A credit balance on an account is generally the result of an overpayment and/or credits that have been issued to the account. A vendor may request a refund check for this credit balance or request that it be applied to outstanding charges on the account. To submit a request regarding a credit balance on your account, please contact the NC eProcurement Billing Help Desk.
The NC eProcurement Billing team reviews vendor accounts for credit balances and may issue a refund check as necessary. If you receive an NC eProcurement refund check from the NC Department of Administration and would like detailed information regarding your refund, please contact the NC eProcurement Billing Help Desk.
A How to Read NC eProcurement Billing Documents job aid is available on the Vendor Training page. This job aid provides additional explanation for fields and sections on both the NC eProcurement Invoice and Account Statement.
The current year's NC eProcurement Form W-9 can be found here.