The NC eProcurement Help Desk is available to assist users in a variety of ways.  Please feel free to call, email, or submit questions via this website.  If emailing or submitting a question through the website, a Help Desk representative will respond to your request within 2 business days.

Call: 888-211-7440

  • For buyer questions, select Option 1
  • For general vendor questions, select Option 2
  • For sourcing or contract module questions, select Option 3
  • For vendor billing questions, select Option 4

Customer Service: Monday through Friday from 7:30am EST to 5:00pm EST



Operating Hours

Standard System Availability

NC eProcurement is available:

  • Monday through Saturday from 5:00am EST to 12:00am midnight EST
  • Sunday from 12:00pm EST to 12:00am midnight EST

NCAS users should consult the OSC NCAS Page and view the Operating Schedule regarding financial accounting and accounts payable services.

Maintenance Hours

Regularly scheduled maintenance may occur from:

  • Monday through Saturday from 12:00am EST to 5:00am EST
  • Sunday from 12:00am EST to 12:00pm EST

NC eProcurement may be down during these hours.

Standard Customer Service Hours

Customer service is available by calling 888-211-7440 at the following times:

  • Monday through Friday from 7:30am EST to 5:00pm EST

Holiday Schedule

NC eProcurement maintains the same holiday schedule used by all state agencies.

Click here to view the state's holiday schedule.