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System Administration

System Administration

System Administrators manage access and user roles for all Contracts users within their entity. They can also ask for Template modifications and request Contract Workspace deletions.

User Maintenance

User Maintenance Form

Click here to download

To add or delete users, or update an existing user's roles, System Administrators should download and complete the document to the right and submit it to the NC eProcurement Help Desk via email to ephelpdesk@its.nc.gov. If there are any aditional questions, please contact the Help Desk at 1-888-211-7440 option 3, or via the email above.

Requesting Template Modifications

If a Template needs to be updated, System Administrators should contact the Help Desk for guidance at 1-888-211-7440 option 3, or via email at ephelpdesk@its.nc.gov.

Requesting Deletion of a Published Contract Workspace

If an entity has a need to delete a Published Contract Workspace, the System Administrator can contact the Help Desk for assistance at 1-888-211-7440 option 3, or via email at ephelpdesk@its.nc.gov.

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Call: 888-211-7440

  • For buyer questions, select Option 1
  • For general vendor questions, select Option 2
  • For contract module questions, select Option 3
  • For vendor billing questions, select Option 4

Customer Service: Monday through Friday from 7:30am EST to 5:00pm EST

Email

  • For buyer questions: ephelpdesk@its.nc.gov
  • General vendor questions: vendor@nc.gov
  • Vendor billing questions: epbilling@its.nc.gov
  • Catalog questions:  eprocurementdata@its.nc.gov

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