Whom do I contact for billing disputes (i.e., incorrect PO or fee amounts reflected on the invoice)?
When will suppliers get charged the fee?
Can I submit a separate line item on my invoice to the State entity for the E-Procurement fee?
What is the purpose of the 1.75% fee?
Payments are due by the 20th of the month following the invoice issue date. The due date is listed in the header section of the invoice.
Invoices will be sent to customers via email or fax, as selected during the Vendor Registration process for NC E-Procurement @ Your Service. This can be modified via the supplier registration website: https://vendor.ncgov.com
Checks or money orders should be made payable to "State of North Carolina - EProc"
NC E-Procurement @ Your Service accepts check and money order payments. Electronic payment is not currently accepted. Please be sure to complete the steps below prior to sending the payment amount:
Step 1: Detach the payment coupon located at the top of the statement
Step 2: Fill in the amount enclosed on the payment coupon
Step 3: Make the check payable to “State of North Carolina – EProc”
Step 4: Write the invoice number on the check or money order
Step 5: Mail an envelope containing the check or money order and payment coupon to the following address (also provided on the payment coupon):
State of North Carolina - EProc
PO Box 752167
Charlotte, NC
28275-2167
Whom do I contact for billing disputes (i.e., incorrect PO or fee amounts reflected on the invoice)?
Submit an Invoice Dispute Form or call the Billing Help Desk at (888) 211-7440 option 4.
When will suppliers get charged the fee?
Fees are assessed for eligible E-Procurement purchases (goods only) after the supplier has been paid by the buying State Entity. Suppliers will be charged for assessed transaction fees on a monthly basis if the total invoice amount is greater than $25. If the invoice is less than $25, the invoice will be deferred until it reaches $25 or until 6 months have passed, whichever comes first.
Can I submit a separate line item on my invoice to the State entity for the E-Procurement fee?
No. Per the E-Procurement Terms of Use, the transaction fee shall not be stated or included as a separate item in the invoice.
What is the purpose of the 1.75% fee?
The transaction fee supports the development and ongoing operations of NC E-Procurement. These operations are comprised of development and execution of training required for both buyers and suppliers, and the ongoing maintenance and services needed to sustain NC E-Procurement.