| When selecting accounting combinations on an eRequisition, previously used combinations in the drop-down menus can be out of date resulting in an error message, 'Accounting information is not valid.' When this occurs, use the following steps to refresh the data: |
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- Choose 'Other...' from the Company drop-down menu.
- Click the 'Select' button next to the ‘(no value)’ option.
- Repeat steps 1-2 for both the Account and Center. Note: Complete steps 1-2 for all three fields before continuing.
- Again choose 'Other...' from the Company drop-down menu. Note: Do not select the Company number directly from the drop-down menu!
- Search for the Company you wish to use and click the 'Select' button to add the Company to the eRequisition.
- Repeat steps 4-5 for both the Account and Center.
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| If these steps do not resolve the error, verify with your Accounts Payable that the Company/Account/Center combination is valid and has been entered in NCAS. You may also call OSC Support Services at 919-707-0795 to verify the combination. If the accounting combination is valid in NCAS, contact the NC E-Procurement Help Desk at 888-211-7440 option 1. Please have the eRequisition number (e.g., PR1234567) and accounting combination available when you call. |
