Logging In with NCID

All users log into NC E-Procurement using NCID, the State’s common identity management service.  NCID provides a single user ID and password that can be used to log into multiple systems. Everyone who uses NC E-Procurement must have an active NCID in order to log into the system. Here are some common NCID error messages associated with logging into NC E-Procurement:

  • Invalid username or password. Re-enter your username or password.  You have entered an incorrect NCID User ID and/or password. Please visit the NCID web site at https://ncid.nc.gov and confirm whether you are able to log in. If you are successful in logging into NCID, please contact the NC E-Procurement Help Desk at 888-211-7440, option 1, or ephelpdesk@its.nc.gov for assistance. If you are unsuccessful in logging into NCID, please contact your Delegated Administrator.
  • Your NCID password has expired.  NCID passwords expire every 90 days unless they are reset. If this message is received, please contact your Delegated Administrator.
  • Your NCID account has been locked.  NCID passwords lock after 3 unsuccessful login attempts. If this message is received, you may wait an hour and try again or contact your Delegated Administrator.

Note: If you do not know who your entity’s Delegated Administrator is, please contact your EP Lite Administrator. If you do not know who your entity’s EP Lite Administrator is, you may contact the NC E-Procurement Help Desk at 888-211-7440, option 1, or ephelpdesk@its.nc.gov.

For more information regarding how NC E-Procurement and NCID work together, view the ‘Resetting User Passwords’ job aid located on the NC E-Procurement User Training page.