Entity Client Troubleshooting

Each school system's Entity Client must be functioning properly for both vendors and requisitions to be passed from NC E-Procurement to the financial system and for purchase orders and invoices to be passed from the financial system to NC E-Procurement.

If a user is unable to locate a requisition or purchase order, the steps below outline some troubleshooting procedures to verify connection points on the Entity Client. These steps should be completed by the System Administrator and/or EP Lite Administrator.

Complete these troubleshooting steps for a REQUISITION search:
  1. Confirm the requisition is fully approved in NC E-Procurement.
    (How do I check the status of a requisition?)
  2. Confirm the EntityIC service is running. The status should say 'Started.'
    (How do I confirm the EntityIC service is running?)
  3. Verify the AS/400 Netserver is running. The status should say 'Started.'
    (How do I check the status of the AS/400 Netserver?)
  4. Check the requisition/inbox directory to confirm whether the requisition(s) is in the inbox.
    (How do I check the requisition/inbox?)
  5. Check the error folder to confirm that the requisition is not in the error folder.
    (How do I check the error folder?)
  6. Check the SunPac workfile (SunPac Only).
    (How do I check the SunPac workfile?)
Note: Entities that utilize LINQ 6.0 do not use an AS/400 and may skip step 3 above.

Complete these troubleshooting steps for a PURCHASE ORDER search:
  1. Confirm the purchase order is fully approved in the financial system.
    (How do I check the status of a purchase order?)
  2. Confirm the purchase order has been printed (SunPac Only).
  3. Confirm the EntityIC service is running. The status should say 'Started.'
    (How do I confirm the Entity IC service is running?)
  4. Verify the AS/400 Netserver is running. The status should say 'Started.'
    (How do I check the status of the AS/400 Netserver?)
  5. Check the order/outbox directory to confirm whether the purchase order(s) is in the outbox.
    (How do I check the order/outbox?)
  6. Check the error folder to confirm that the purchase order is not in the error folder.
    (How do I check the error folder?)
Note: Entities that utilize LINQ 6.0 do not use an AS/400 and may skip step 4 above.