Entity Client Troubleshooting Guide

Each LEA Entity Client must be functioning properly for both vendors and requisitions to be passed from NC E-Procurement to the AS/400 and for purchase orders and invoices to be passed from the AS/400 to NC E-Procurement.
 
If a user is unable to locate a requisition or purchase order, the steps below outline some troubleshooting procedures to verify connection points on the Entity Client. These steps should be completed by the LEA System Administrator and/or EPLite Administrator.
 
Complete these troubleshooting steps for REQUISITION search:
  1. Confirm the requisition is fully approved in NC E-Procurement
    (How do I check the status of my requisition?)
  2. Confirm the EntityIC service is running. The status should say 'Started'
    (How do I confirm the EntityIC service is running?)
  3. Verify the AS/400 Netserver is running. The status should say 'Started'
    (How do I check the status of my Netserver?)
  4. Check the requisition inbox on the AS/400 to confirm that the requisition(s) is in the inbox
    (How do I check my requisition\inbox?)
  5. Check the SunPac workfile (SunPac Only)
    (How do I check the Sunpac workfile?)
 
Complete these troubleshooting steps for a PURCHASE ORDER search:
  1. Confirm the purchase order is fully approved in financial system
    (How do I check the status of my PO?)
  2. Confirm the purchase order has been printed. (SunPac Only)
  3. Confirm the EntityIC service is running. The status should say 'Started'
    (How do I confirm the Entity IC service is running?)
  4. Verify your AS/400 Netserver is running. The status should say 'Started'
    (How do I check the status of my Netserver?)
  5. Check the order outbox to confirm that the purchase order(s) is in the outbox
    (How do I check my order \outbox?
  6. Check the order error folder to confirm that the purchase order is not in the error folder
    (How do I check my order \error folder?)