Standard Hours for System Availability
Monday - Saturday 4:00am to 12:00am midnight
Sundays 6:00am to 12:00am midnight
NCAS users should consult the NCAS Operating Schedule regarding financial accounting and accounts payable services.
Below is the standard scheduled downtime for system maintenance. The system is unavailable during these hours.
Monday - Saturday 12:00am EST - 4:00am EST
Sunday at 12:00am EST - 6:00am EST
Standard Customer Service Hours
Customer Service is available by calling 888-211-7440
Monday - Friday 7:30am - 5:00pm EST
NC E-Procurement @ Your Service maintains the same holiday schedule used by all state agencies.
If you have an NC E-Procurement @ Your Service request outside of the Standard Customer Service Hours, please call 1-888-211-7440 and leave a voicemail message containing your name, contact information, and a description of your request. The NC E-Procurement team will respond during the next business day.